Frequently asked questions

Fully inclusive generally does not* include an additional driver or first tank of fuel. Alamo Gold or Dollar Platinum or Budget Platinum product allows for 3 additional named drivers over 25 years and the first tank of fuel.
*In our case the Dollar All-inclusive and the Budget Gold products include one additional driver free .

Valid driving licence(Original only), valid major credit card (must be in name of lead driver) and of course the car rental voucher.Any additional drivers must also take along their driving licence (original only). Photocopiies and/or fax copies of any driving license are not acceptable.

All one way rentals are subject to request at all times. Costs vary, one ways within the state of Florida are free of charge. One ways within the state of California are free of charge. One ways between locations in Nevada, California and Arizona are free of charge with some suppliers. Other one ways vary between $50 -$1000 depending on distance involved and are all plus tax and payable locally, please check your booking details or contact us if you require clarification.

Only if the UK resident is the main driver. All other drivers must be present at initial time of collection.

No, both available products state that vehicles must be returned as empty as possible.

The gold or platinum products include the main driver and three additional drivers. The all- inclusive product varies. Our Dollar product allows the main driver only further additional drivers at $10 per driver per day + tax. Budget allows two drivers with additional drivers at $9 per driver per day + tax. Alamo has only one driver included with all additional drivers at $10 per driver per day. The prices quoted may change without prior notice from us or the supplier.

Yes but the vehicle must be returned back to same location or a pre-booked different location with a one way fee to be paid if applicable. Vehicles are not allowed into Mexico. Most suppliers will allow their vehicles to be driven into Canada but the vehicle has to be returned to a location of that supplier in the USA.

Generally with all suppliers the age of a vehicle is between new and 1 year.

So long as the flight number is supplied, someone will wait for you. (Most major airport locations in the USA operate 24 hours service).

Subject to request, child seats can be supplied locally at additional cost. Age of child is required. Clients will have to fit seats into the vehicle themselves as the suppliers will not take responsibility for injury to the child through the child seat being fitted incorrectly. Compulsory for all children 4 years and under by law. California compulsory for all children under 6 years. Child seats are not available for babies under 6 months, clients must take own seat.

There are NO refunds for early returns or unused rental days under our contractual agreement with the car rental suppliers. This is reflected in the very attractive rates that we offer which are based on the utilisation of the fleet from the number of days (24 hours) appearing on the pre-paid rental voucher.

	After the first 48 hours the following cancellation charges will apply:
1.	GBP£15 (or equivalent in USD or Euros) when cancellation is effected 7 or more days before rental start date.
2.	50% of the total value of the booking when cancellation is effected 2-6 days before rental start date.
3.	100% of the total value of the booking when cancellation is effected within 48 hours of rental start date.
4.	No - shows at the point of collection without prior cancellation will be charged 100% of the total booking value.
	Cancellations can only be made during the office opening hours and cannot be applied retrospectively.
	All communications regarding cancellations must be directed to the U.K. office or sales@carhireflorida.com quoting the booking reference and will take effect from receipt of communication. All vouchers once issued must be returned, prior to the refund of any payment that is due.
	Cancellations can only be made during the office opening hours and cannot be applied retrospectively. NO cancellations can be made after start of rental date.
	There are NO Refunds for failure to produce relevant documents at the point of collection including driving license. There are NO refunds on any unused rental days.

Cancellation must be received in writing by fax, email or post quoting the booking reference and will take effect from receipt of communication.

So that we have some proof that you the client asked for the booking to be cancelled.

All complaints must be received in writing, with any documents that could be useful in sorting out the problem. As a company we aim to finalise all complaints with 28 working days.